Privacy Policy

Last updated: January 12, 2026

This Privacy Policy explains how Duora ("we", "our", or "us") collects, uses, discloses, and protects information when you visit our website, use our platform, or engage with our services.

We are committed to handling personal information responsibly and transparently.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our websites
  • Users of the Duora platform
  • Customers and prospects engaging with our services
  • Participants in events, webinars, or communications

This policy does not cover customer data processed within the Duora platform under a separate commercial agreement, which is governed by contractual data protection terms.

2. Information We Collect

a. Information You Provide Directly

We may collect information you voluntarily provide, including:

  • Name, email address, job title, company name
  • Contact details submitted via forms or communications
  • Information provided during demos, webinars, or events

b. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Referring URLs

This information is used for security, analytics, and site improvement purposes.

c. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Operate and improve our website
  • Understand usage patterns
  • Support marketing and analytics efforts

You can manage cookie preferences through your browser settings or our Cookie Settings page.

3. How We Use Information

We use collected information to:

  • Respond to inquiries and requests
  • Provide access to content, demos, or services
  • Improve our website and offerings
  • Communicate about updates, events, or relevant content
  • Maintain security and prevent misuse

We do not sell personal information.

4. Legal Bases for Processing (Where Applicable)

Where required by law, we process personal information based on:

  • Consent
  • Legitimate business interests
  • Contractual necessity
  • Legal obligations

5. How We Share Information

We may share information:

  • With service providers who support our operations (e.g., hosting, analytics)
  • When required by law or legal process
  • In connection with a business transaction (e.g., merger or acquisition)

All service providers are required to handle information securely and only for authorized purposes.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, or misuse.

No system can be guaranteed 100% secure, but we continuously improve our safeguards.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal, contractual, or regulatory requirements

8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details below.

9. International Data Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Email: privacy@duora.com
Company: Duora